I Can’t Load the Schedule Page. What Should I Do?

Here are the potential issues and solutions:

(If you have followed the steps provided and the issue still persists, please follow the next suggested solution).

1. Poor Internet Connection.

   a. Check if your internet connection is stable. If it’s unstable, try switching to a more reliable network such as a mobile hotspot or a different Wi-Fi network.

   b. Test your internet speed.

   1. Enter the speed test website: https://www.speedtest.net/result/16588514558
   2. Start to test the internet speed.
   3. If the speed is below 25 Mbps, you may experience difficulties in updating. If possible, switch to a faster internet connection.
      
      

2. Server error shown.

   For assistance, follow these steps:
   a. Reach out to the Caction support team at 012-2780122.

   b. When contacting support, please provide the following information:

   1. Your account details (Company name, username, and phone number/email registered).
   2. The date and time of when the issue occurred. If the issue still persists, inform our team on it as well.
   3. A screenshot of the error page.

   This information will enable our team to investigate and resolve the issue more efficiently.

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